Power X Core LLC believes our customers satisfaction is paramount. Because of this stance we allow certain product returns, with minimal requirements. see below
1-year Guarantee:
Power X Core guarantees all products against manufacturing defect for one year from purchase date. This warranty is for product exchange only. The custom will only be responsible for reasonable shipping.
30-Day Return Policy:
Power X Core Rails, Fitness Systems, Power X Cord Kits, and Attachment Accessories: 30-Day money-back guarantee: For any reason you are not satisfied with your Power X Core Rail Kit, Fitness System, or Cord Kit purchase return it with no questions asked for a refund or exchange.
To qualify for our 30-Day guarantee you must contact us to receive a return authorization number (RA#) prior to your original purchase date. Once you receive your unique RA# you will need to ship the product back within 3 days. Returning all product in the original outside package (box). To qualify for a refund the returned product must includes: Original Exterior Box, all product listed in the kit ordered, mounting hardware (used or not), included tools, and accessories.
Shipping costs to return or exchange are the customers responsibility. Be sure to write clearly the RA# on the outside of your package. Shipping back within 3 days of receiving your RA #.
Power X RA#_ _ _ _ _ _ _
16845 N. 29 Ave #341
Phoenix, Arizona 85053
Request an RA#: customerservice@powerxcore.com
If you ship a product back without the visible RA# on the outside of the package, it will be refused and sent back at your cost. So please double check that you have followed instructions correctly.
What is not covered under or returns and exchanges policy. Subscriptions, digital media, improper installation procedures, abuse or neglect of product, or products used in a commercial capacity.
Refused Orders:
Merchandise ordered and subsequently refused is subject to a 20% re-stocking fee plus any related shipping and handling charges.
